Refund Policy

This Refund Policy describes how refunds are handled for FlowIP subscription services. We want you to be completely satisfied with your subscription. If you are not satisfied for any reason, you can request a full refund within 30 days of your purchase.

By subscribing to FlowIP, you agree to this Refund Policy, which forms part of our Terms of Service. This policy is aligned with Paddle's Checkout Buyer Terms.

FlowIP uses Paddle as our Merchant of Record (MoR) for all payment processing. This means:

• Paddle processes all payments: Your payment card or other payment method is charged by Paddle, not FlowIP directly
• Paddle issues all invoices: You will receive invoices from Paddle for your FlowIP subscription
• Paddle handles sales tax/VAT: Applicable taxes are calculated and collected by Paddle based on your location
• Refunds are processed through Paddle: All refund transactions are handled by Paddle's billing system

By making a purchase, you also agree to Paddle's Terms of Service and Privacy Policy.

3.1 Monthly Subscriptions

You may request a full refund within 30 days of your initial subscription purchase or any renewal charge.

3.2 Annual Subscriptions

You may request a full refund within 30 days of your initial subscription purchase or any renewal charge.

3.3 Free Trial Conversions

If your free trial converts to a paid subscription, the 30-day money-back guarantee applies from the date of the first charge. You may request a full refund within 30 days of that charge.

To request a refund, please follow these steps:

Alternative: You can also request a refund directly through Paddle by visiting your Paddle account or using the link in your Paddle invoice.

5.1 Processing Time

Once a refund is approved, it will be processed by Paddle within 5-10 business days. The refund will be returned to your original payment method. Depending on your financial institution, it may take additional time for the refund to appear in your account.

5.2 Service Access After Refund

Upon receiving a refund, your access to FlowIP's paid features will be discontinued. You may re-subscribe at any time.

5.3 Duplicate or Erroneous Charges

If you have been charged in error or notice a duplicate charge, please contact us immediately at support@flowip.io. We will investigate and process a refund promptly.

You can cancel your subscription at any time. Here's what to expect:

How to Cancel: You can cancel your subscription at any time through your account settings on the FlowIP dashboard, or by contacting support@flowip.io.

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

For issues with payment processing or to manage your subscription directly with Paddle, visit paddle.com or check your Paddle invoice for support options.