Refund Policy

FlowIP subscription payments are non-refundable, except where applicable law requires a refund or a charge was made in error. You can evaluate FlowIP before paying and cancel at any time to stop future billing.

By subscribing to FlowIP, you agree to this Refund Policy, which forms part of our Terms of Service. This policy is aligned with Paddle's Refund Policy.

FlowIP uses Paddle as our Merchant of Record (MoR) for all payment processing. This means:

• Paddle processes all payments: Your payment card or other payment method is charged by Paddle, not FlowIP directly
• Paddle issues all invoices: You will receive invoices from Paddle for your FlowIP subscription
• Paddle handles sales tax/VAT: Applicable taxes are calculated and collected by Paddle based on your location
• Refunds are processed through Paddle: Any refund that is due is issued through Paddle's billing system

By making a purchase, you also agree to Paddle's Terms of Service and Privacy Policy.

All subscription charges, monthly or annual, first payment or renewal, are final and non-refundable, including for partially used billing periods. Cancelling stops future charges but does not refund the current period.

The exceptions are described in Section 6: charges made in error, and refund or withdrawal rights that applicable law grants and that cannot be waived.

New accounts start with a limited free evaluation that requires no payment method and expires after 14 days. It includes limited viewing and a fixed fictional sample CSV, not downloads of your search results. The evaluation never converts automatically to a paid subscription. Full profiles and prosecution analysis require Pro, which starts when payment completes. Selected-candidate CSV and XLSX summaries also require an approved organization and follow the published organization allowances: 200 new summaries per monthly allowance period and 600 in any rolling 365 days. You are charged at checkout.

How to Cancel: You can cancel your subscription at any time through your account settings on the FlowIP dashboard, or by contacting support@flowip.io.

6.1 Duplicate or Erroneous Charges

If you have been charged in error or notice a duplicate charge, contact us at support@flowip.io with your account email and Paddle invoice number. We will investigate and refund any erroneous charge through Paddle.

6.2 Rights Under Applicable Law

Some jurisdictions give consumers a statutory right to withdraw from a purchase or receive a refund. Where such a right applies to you and cannot be waived, it takes precedence over this policy, and requests are handled by Paddle under Paddle's Refund Policy. You can submit them through the link in your Paddle receipt or at paddle.net.

6.3 Processing

Approved refunds are returned to your original payment method, typically within 5-10 business days. Access to paid features ends when a refund is issued.

If you have questions about this Refund Policy or a charge on your account, please contact us:

For issues with payment processing or to manage your subscription directly with Paddle, visit paddle.com or check your Paddle invoice for support options.